Our Reviews

I went there for two simple things well actually three the first one was a few weeks ago and needed a bigger seal on my hardcover on the back, but of course you don’t have one and can accommodate your customers with one and then the configuration of the turn signal on this Chevy Colorado trail. Boss sucks. Every time you go to turn right, you bump the windshield wipers and spray solution all over your freshly washed truck not a good thought on that configuration and then The seals around the left side. Driver door are already coming off and it’s only been a month or month and a half since I bought itand the paint on it is the most worthless paint job and will scratch so easily. I’m afraid to go off Roading with it and sometimes the truck doesn’t recognize the key when it’s in the truck it tells me no key found.

Was the most amazing thing experienced when Ken Putnam was appointed as the point of contact for maintenance issues and oil changes. He is very professional and should have been in his position a long time ago. Will continue to have all my vehicles serviced here. Thank you

Got right in. Thorough check of vehicle. Pleasant employees. I use them regularly.

My car was supposed to be serviced on May 1st at 3pm. Upon diagnostic, they confirmed my fuel pump needed replaced, which I already knew. They told me they needed to order the part and it would arrive on Monday, and they would be done by Tuesday. (So 6 days max counting weekend days). This was great! Except it did not get done that Tuesday. In fact, it took SIXTEEN freaking days to get my car back and $2k. I had my car back for 24 hours before it AGAIN went into limp mode on the highway. I commute for my job with my 3 children (ages 6 months-5 years old). Going into limp mode on the highway with my children in the backseat after having to go without my vehicle for 16 days due to a FUEL PUMP is insane. Insurance won’t even provide rentals for that long. Upon reading reviews this is common practice.

Great experience

Jeff Dunker is the BEST!

Joel was an excellent salesman! He was extremely helpful and answered all of our questions and went above and beyond to make sure that we got our truck as soon as possible. Mike was very patient when we did the final signing. Thank you, Joel and Mike!

Maria was awesome and helped me out so much

Awesome

I was greeted immediately and the problem with my car was fully explained. All of my questions were answered. It was a very pleasant experience.

Dropped my car off at 9:30 AM on a Monday and didn’t get it back until Wednesday morning. Hardly had any communication regarding what was going on with my car as well. Very frustrating experience and I likely will not return to the dealership in Pueblo anymore. Believe I should not have had to pay a diagnostic fee at all. The technician didn’t tell me anything I didn’t already know. Waste of $200.

Service was completed within the time frame quoted. Service personnel were informative and pleasant.

I had a checked engine light up and your service would not diagnose it. They told me I’d have to come back the next week. The engine was running very bad so I took it to another diesel mechanic in and he diagnosed it in about 15 minutes didn’t charge me and gave me an estimate what it was gonna taketo repair the emission system

I still have not received my car.

Gr8 Dealership . Thank You All . The one stop shop .

Requested service was done promptly and as requested.

The sales people are very welcoming and friendly, always wanting to please. Great experience!

In June 2025, I took my 2023 Chevy Bolt in for the 30,000 service. I requested an alignment, as the car was pulling to the right when the steering wheel was straight. I picked up my car later in the afternoon. The alignment was not completed and the car continued to pull to the right. I took my car back in July 2025 for an SD Card reader error. I asked that the alignment be completed, as it hadn't the first time. I picked up my car 2 days later. The SD Card was corrected, but the alignment was not completed, again. I asked the service department to simply take a 30 second ride with me so I could show what the car was doing. I was told to wait until the service manager came in. I waited 25 minutes, then finally left. No one checked on me while I waited. Unfortunately, my car is still not aligned. I am very disappointed in the service at Spradley Chevrolet.

Communication from the dealership and shop employees was great!

Everyone was friendly, informative and polite. The recall work on my airbags was done faster than I anticipated.

Not sure you can call yourself a service center. Slow service and no availability for service appointments. Not sure I really needed an alignment, but I approved it anyway. My car is only 18 months old and shouldn't really have needed one. I'm sure it's just a way for the dealership to make unnecessary work and money. I used my second 'free' oil change for my car, but I don't think I'll be back. If I ever need to purchase another car, I won't be going here.

I dropped it off on a Monday. Did not hear anything until Friday at 5 o’clock. Was told the repair would be $9500 for a battery section replacement. (FYI the sections are pretty much non existent from Chevy). On Monday I called and had some questions. Obviously I made sure some of the service was done. They said yes the oil change that was due was done. I asked them to reset the code to see if it would set it again the zero knowledgable about the complicated volt said they couldn’t. When I got ready to pick it up, I was told they hadn’t done the oil change yet. A quick Google search and a call to another volt tech gave me several other ideas of what this problem could be. The time in the store was slow, waiting for the tech to get the paperwork done but I was told the car was ready. Went to the car used the advice that the tech that I called at another store and was able to reset the codes in the car is working fine. I needed an oil change and needed coolant in the battery reservoir. $9500!!!! Paying $270 for an oil change and a tech to read a code and give wrong information is sad.

Service writer, Brooklyn, was easy to work with and had an estimate to me promptly. Service tech, Edgar, found a couple of additional steering linkage parts I had not known were worn. That was important because I tow a 10,000 lb trailer! Service manager, Mr Colletti, reviewed the work to be done and I appreciate the extra level of care.

I was pleased with the service we got from the dealership. Jayven was very helpful all the way through the process. We had a few hiccups but they were handled on a timely manner.

Sales people and service people were very good they got things done when expected I'm very pleased with how you all run your business

It was good, I had great service and continue to bring my vehicles back

My experience with Spradley was amazing. Steve Salazar was fast, knowledgeable, friendly, and fair. I had a bait and switch experience the day before and called around to new dealers My initial contact was with Brittney Vigil who was all about amazing customer service. She verified the availability of a vehicle and introduced me to Steve who worked with me over the phone to secure approval for that vehicle which I was able to drive home that night Thank you for a business model and staff that reflect integrity, customer service, and honoring the advertised price.

Your service department needs a major overhaul from the intake clerk to updating the customer

I called for an appt., they took care of my oil change on my Chevy Colorado in no time! Good job!!

Salesman Joel was very good. He wanted to sell the vehicle. As for price Pueblo cost is high compared to Colorado Springs. This is why a 4 star

The service department at Spradley is the best in Pueblo. It motivates my decision when I purchase a new vehicle where my vehicles get serviced. It's so nice to know that we have people that are honest and have fairly priced services.

I was there at seven and waited three hours and they never rotated my tires and said they did

I set appointment only to be told 5 cars were ahead of me and basically told i had to wait my turn. So what is the point in setting appointments?

I live in Trinidad, 120 miles from you. I made a 10:00 am appointment for service, and arrived at 9:30 am. I was told my appointment would not be honored and it was now first come, first served. I was also told that my vehicle might not be looked at until 4:00 pm. Fortunately Randy, my salesman intervened, and I was moved up in the scheduling. However, it was still a two hour wait for a LOF and rotate. So tell me why I should make an appointment if you won't honor it, and more importantly why should I continue to be a customer?

The wait was a bit lengthy for an oil change. The service center waiting area is shabby looking--furniture should have been replaced before it got into such gross condition. Mini fridge was empty, eventually got stocked before I left but everything was warm. Yes, there was coffee, but some of us don't drink coffee. I'm sure that Spradley doesn't mean to convey a lack of respect for customers by the condition of the waiting area, but it's not what one expects at a dealership. Maybe at the local small town garage, but not a dealership.

It took over 7.5 hours to complete an oil change and fluid fluid on my 2023 2500 HD. When I went to pick up my truck the diesel tech forgot to plug my transmission line back in. Drove my truck down the block and realized something was off. If there is any future damage to my transmission I expect Spradley to cover it.

Nothing more to tell. Made an appointment, dropped my car off and took the shuttle to the Mall while service was being completed. Received a call when service was completed and then the shuttle came and picked me up and took me back to the service area of Spradley Chevrolet.

Went good sales representative was really good and helpful!

Only complaint is the wait is too long

Overall Louis was very good. We mainly had a pleasant experience. The only negative was a quote to me from Louis that the loan APR would be 4.99%. When we sat down to do the paperwork Mike said it was 5.99%. Didn't care for that discrepancy at all.

The team at Spradley was thorough with their follow up and very responsive to my counter offer. They quickly found a vehicle that met my needs and had it at the dealership within a day.

I had an 8:00AM appointment for an oil change and it took nearly two and a half hours. No other service was done, just an oil change. That timeframe, having made an appointment over a week in advance, is just unacceptable. I would've appreciated communication that this service may take an exorbitant amount of time before committing to bringing my vehicle here. I will not be returning.

I came in for an oil change and rotation. It took over 2 hours for this service. When I came in, all 4 of my tpms sensors were working. When I pulled out, my display said service tire pressure monitor system. I went back and the service manager had someone try to address the issue. Somehow, ALL of my tpms sensors now need replaced when they were all working when I arrived.

great service just took longer than expected checked in at 8:30am left at around 10:50

Very good service

Not happy. It looks like my car was raised up and now my fender does not align with my door. I will be in soon to discuss.

Very good

Quick professional service thank you.

Long wait time. There is no way to make an appointment. My vehicle has been making a ticking noise since the oil change.

Ken Putman and his staff were excellent!

Although service expedited solving the problem, the Stabitrac still comes on by itself and then sends a shock through the transmission. This problem still needs a solution. Thanks DJMAUL

The Kris and Joel team is the best I’ve ever seen. Legendary!

As always , quick, efficient, friendly, and professional.

Smooth process for ordering and installing new tires. Professional service!

It was a good support from the dealer team during my buying process

Issac did a great job with the check in /out process. Everything was taken care of and communication was top notch.

Very good

Warranty covered. Service timely.

Everyone is very professional. I sincerely appreciate their willingness to be very thorough!

Always helpful! Thank you!

Finally got in . I’ve been waiting since March , called many times but I guess my vin was not ready

Very friendly and professional. Communication is a strong point.

We were taken care of very nicely.

All the staff were very nice and helpful. Any questions i had about anything they answered me to the best of their knowledge. They helped me get a ride to and from using the shuttle service provided which helped me out a ton. So overall a great experience. Keep up the excellent work.

Everyone was very professional and helpful. I have always been very pleased with the why they take care of my vehicle.

Very friendly people

fast friendly service

They did replace a few things they thought was causing false engine temperature readings but the initial problem still exists with the temperature gauge bouncing after driving it awhile after leaving the shop.

Excellent service!

Thank you for all your help

Technician stated on my invoice that I needed to replace my air filter soon. I had just replaced it PRIOR to driving to get my oil changed, so that tells me that the technician simply “pencil whipped” the paperwork. Didn’t even check it but says it needs “attention”. Also said my washer fluid was OK, again that was not checked either as I knew it needed to be filled. Had to speak with Service Manager to get this addressed.

Professional and friendly, made the process very easy

Joey Musso referred me to a new salesman who helped me get the truck we wanted.

Isaac was very helpful. He was able to get my vehicle serviced fast and make sure to communicate with me along the way being that I had over an hour of travel time.

It took you guys 3 hours to complete my oil Chang and tire rotation. Ridiculous!

great.

IN THE TIRE ROTATION,RUBBER PELOTS WERE FOUND AND REMOVED IN ALL 4 TIRES-SURPRISE!!!!

Always the best

Service dept. Stayed in contact with everything repairs done in timely manner. Matt Valdez was great with estimate and contacting me about anything that needed attention.

Working with Matt was simple and easy. We are having issues with CarPlay in our infotainment system and even though they couldn’t figure it out and the problem did not show itself during Spradley’s possession of the vehicle, Matt still took care of me.

When I first arrived it was discussed that if what they find, is under warranty, they'd wave the dio fee. Never once said if they found under warranty and other things not id be responsible. They said we will call before any work. We'll they called at COB on Monday, said oh he ran the codes and seen the other stored as mentioned. Didn't hear nothing back for two days. I called the service rep left voicemail, nothing, called the next day to service manager, nothing. So basically my truck was there for 2 more days with no update. Finally called back Thursday and mentioned what they found and I would have to pay the 400 for dio. They said they will cut it in half and check with mechanic. He called close to Cob Friday and said the truck was done. When I arrived the original service tech wasn't there and they other guy helping couldnt find my ticket for about 10 minutes. He had to call the other to see where it is. Still charged me 200 for the dio. I get how the other stuff that was found and mentioned when dropping it off but none of thay was ever discussed about paying half it the other stuff wasn't under warranty. The tech also never put a plastic matt and left salt stains in the truck from it snowing that day as well.

Everything was great. The salesperson, Mari, was extremely helpful throughout the process. There was never a feeling of any pressure. She showed me several options without rushing. She was knowledgeable about the vehicles and looked into any questions that I had.

Damian and Brett and service team are awesome doesn't get better than that.

Great Customer Service. Work done in a Timely manner. Very Friendly and Professional

Fast, courteous,

While it took a few visits to have my initial thermostat issue resolved, the staff was very professional and explained in detail what needed to be done to resolve all the issues my truck had.

Great customer service! I was traveling and the notification to change the oil, they were able to schedule me and provide the service.

Mari was wonderful! Her and Damian made everything go smoothly and got me a great deal! Love my new Tahoe!

They changed from no appointments for oil changes to appointments, but I didn't know that. They got me in right away anyway. That was greatly appreciated, and I'm glad they are now doing appointments. The wait time will be much shorter.

I had a good experience with my service needs. I worked with Ken Putnam. He was friendly, answered my questions well, and did what he said he would do. Thank you, Ken.

Thorough, courteous, professional

Very fast service

Everyone is so kind and helpful.

my time for appt for the first time in 2 yrs was on time the first for me Good job

Great

Everyone was kind and efficient.

Nerick and Issac are great customer service people. Professional and provide timely and detailed communication.

Great buying experience. Staff were professional and answered my questions and got me the truck I was looking.

Joel is a superstar he has helped me from the very first time I talked with him. He helped me so much with great patience and kindness teaching me how to use this new beautiful car. I am so thankful for him.

I was very satisfied with the work and timeframe that it took for maintenance on my car. I came there unannounced with no appointment, but the service was very prompt in my opinion.

Always courteous

Everything was good, except the amount of waiting time. I did find out I can now make an appointment to have the oil changed which may help expedite the wait time.

The vehicle service team worked diligent and with a smile, it was a quick and easy process, even with the online mishap, thank you again!😁

Very satisfied with the service. Thank you.

Fast and efficient service with great customer service

Joe was great. He helped us feel comfortable with the transaction. Wouls definitely buy from him again!

Was the most amazing thing experienced when Ken Putnam was appointed as the point of contact for maintenance issues and oil changes. He is very professional and should have been in his position a long time ago. Will continue to have all my vehicles serviced here. Thank you

Job done efficiently, little wait time

Our sales rep was Joel and I laid down a few ground rules before we got started. I didn’t want high pressure. I didn’t want to be held hostage. I didn’t wanna spend all day at the dealership…. He had everything ready when I arrived and I spent less than an hour and a half at the dealership. Very pleasant experience and I felt like I got the best deal in the tri-state area. Job well done.

It started off a little rocky. The online appointment maker doesn't correspond to the in-house calendar. That's a real problem. So when I dropped my car off that Saturday, there was no diagnostic tech on shift. The online portal didn't prompt me or anything. In the service department, Isaac did his best to explain, but a real problem exists inside of that. Isaac told me he was off Monday and would be back Tuesday. I called Tuesday and Isaac was out sick. I called Wednesday and nothing had been done with my car yet. I was told that perhaps Wednesday it would be looked at. I didn't hear anything by end of day on Wednesday, nothing Thursday, and on Friday I was in the area so I stopped in to check. My car still hadn't been looked at. I was hot! I asked how this would make them feel if it were reversed. I left. An hour or so later and Isaac called to tell me that the Tech needed more time to diagnose and my bill was going up to $600. That didn't sit well. I told him we are going to have to talk about some sort of discount or something for the inconveniences I've been handed. Two and a half hours later Isaac called and said my car was ready. They had diagnosed and fixed the problem. I went down to pick up my car with my wife. Isaac walked us outside and he took full responsibility for the issues with this, the lack of communication, and he apologized. I did get a discount on my car and only paid $420 for it all. The only reason I rated this a 4-Star transaction was because of the ownership Isaac took and the responsibility he claimed was his. That was a big move and I was relieved to have someone do that. I told him I was proud of him for doing so and it is a reason I would do business with Spradley again.

I had an appointment at 7:30 in the morning to have my vehicle serviced. I was told that they would get me in asap they had a few things going on. 3 hours later I got my vehicle back. I drove 45 miles to get this done. There was 3 other people that came in after me and they left way before I did. The advisor was more interested in the 3 younger girls on getting them done. Issac Johnson needs to pay attention to his job. Whoever changed the oil left greasy hand prints on the left door panel and steering wheel. They didn't change the dash back to the way it was. I had to go back in to have them reset it. The driver seat was all of the way back. The advisor kind of didn't care about anything after I got into it with him just sat on it. Very unprofessional. I have purchased 2 vehicles from this dealership. I know this doesn't give me priority but give me a break. This vehicle only has 13k miles and I take care of my vehicles. I don't get mad easily but they took me to my limit

Waited extremely long for an oil change, tire rotation and the cabin filter. I have never had to sit for so long at this location. 2 HOURS

Great customer service

Our salesman was very polite answered all our questions, and we're treated very good.

Quick and easy

Nerick and his team always take the extra steps and expresses his gratitude for my business.

Well, I must say i'm disappointed my drain PAN plug from my oil. Apparently, it was stripped and there are replaced it with another one and then charged me for it. But the only place I go to get my oil changes is to you guys which tells me it happened there.And then you replaced it.And then charged me for it. And then, when you guys called me the other day to ask me how it went. I told him about it.And the act like nothing had happened