Our Reviews

Jayven was outstanding.

The shifter for the transmission would not show in park on the dash. Glad they had the part in stock! 0730 appointment and the car was back to us by noon with the shifter removed and replaced. Report sent to NTSB about the shifter. Still cost too darn much to fix, but what can we do?

Very satisfied

Awesome staff

Good timing manner

To long of a wait period, had they told me I was gonna be there for 3 hours for a oil change I could have made arrangements to be picked up

I had a good experience with spradley Chevrolet I'm sure the young lady who helped my son and daughter-in-law look at cars probably got tired of going from dealer to dealer but she was very understanding and yes we bought a car brand new I will recommend Bradley to friends

The service representative did a wonderful job keeping everyone informed on our vehicles' progress. Much appreciated.

It was better than the first time

I went there for two simple things well actually three the first one was a few weeks ago and needed a bigger seal on my hardcover on the back, but of course you don’t have one and can accommodate your customers with one and then the configuration of the turn signal on this Chevy Colorado trail. Boss sucks. Every time you go to turn right, you bump the windshield wipers and spray solution all over your freshly washed truck not a good thought on that configuration and then The seals around the left side. Driver door are already coming off and it’s only been a month or month and a half since I bought itand the paint on it is the most worthless paint job and will scratch so easily. I’m afraid to go off Roading with it and sometimes the truck doesn’t recognize the key when it’s in the truck it tells me no key found.

Communication from the dealership and shop employees was great!

Matt Valdez is very professional and caring. Took excellent care of my vehicle

Maria Diaz was my sales person and she was very pleasant and easy to work with and met all my expectations. As far as the truck goes, I like it 97% the other 3% is that the console isn’t open far enough and you have to lift the tray out of it to get to the bottom which is kind of an inconvenience and when you use the signal the button for the one time windshield wiper is easily activated. Anytime you make it right turn

I was in and out in an hour and a half. Excellent service!

Why have an appointment for 7:30 am and the truck doesn't get looked at until the following afternoon? waste of my time and lost money. WILL NOT RETURN

Service personnel were very nice and took time to explain the work that was done.

My car was supposed to be serviced on May 1st at 3pm. Upon diagnostic, they confirmed my fuel pump needed replaced, which I already knew. They told me they needed to order the part and it would arrive on Monday, and they would be done by Tuesday. (So 6 days max counting weekend days). This was great! Except it did not get done that Tuesday. In fact, it took SIXTEEN freaking days to get my car back and $2k. I had my car back for 24 hours before it AGAIN went into limp mode on the highway. I commute for my job with my 3 children (ages 6 months-5 years old). Going into limp mode on the highway with my children in the backseat after having to go without my vehicle for 16 days due to a FUEL PUMP is insane. Insurance won’t even provide rentals for that long. Upon reading reviews this is common practice.

Great experience

Everyone was friendly, informative and polite. The recall work on my airbags was done faster than I anticipated.

Jeff Dunker is the BEST!

Joel was an excellent salesman! He was extremely helpful and answered all of our questions and went above and beyond to make sure that we got our truck as soon as possible. Mike was very patient when we did the final signing. Thank you, Joel and Mike!

Got right in. Thorough check of vehicle. Pleasant employees. I use them regularly.

Awesome

Not sure you can call yourself a service center. Slow service and no availability for service appointments. Not sure I really needed an alignment, but I approved it anyway. My car is only 18 months old and shouldn't really have needed one. I'm sure it's just a way for the dealership to make unnecessary work and money. I used my second 'free' oil change for my car, but I don't think I'll be back. If I ever need to purchase another car, I won't be going here.

I was greeted immediately and the problem with my car was fully explained. All of my questions were answered. It was a very pleasant experience.

Dropped my car off at 9:30 AM on a Monday and didn’t get it back until Wednesday morning. Hardly had any communication regarding what was going on with my car as well. Very frustrating experience and I likely will not return to the dealership in Pueblo anymore. Believe I should not have had to pay a diagnostic fee at all. The technician didn’t tell me anything I didn’t already know. Waste of $200.

I dropped it off on a Monday. Did not hear anything until Friday at 5 o’clock. Was told the repair would be $9500 for a battery section replacement. (FYI the sections are pretty much non existent from Chevy). On Monday I called and had some questions. Obviously I made sure some of the service was done. They said yes the oil change that was due was done. I asked them to reset the code to see if it would set it again the zero knowledgable about the complicated volt said they couldn’t. When I got ready to pick it up, I was told they hadn’t done the oil change yet. A quick Google search and a call to another volt tech gave me several other ideas of what this problem could be. The time in the store was slow, waiting for the tech to get the paperwork done but I was told the car was ready. Went to the car used the advice that the tech that I called at another store and was able to reset the codes in the car is working fine. I needed an oil change and needed coolant in the battery reservoir. $9500!!!! Paying $270 for an oil change and a tech to read a code and give wrong information is sad.

Service writer, Brooklyn, was easy to work with and had an estimate to me promptly. Service tech, Edgar, found a couple of additional steering linkage parts I had not known were worn. That was important because I tow a 10,000 lb trailer! Service manager, Mr Colletti, reviewed the work to be done and I appreciate the extra level of care.

Maria was awesome and helped me out so much

Service was completed within the time frame quoted. Service personnel were informative and pleasant.

I had a checked engine light up and your service would not diagnose it. They told me I’d have to come back the next week. The engine was running very bad so I took it to another diesel mechanic in and he diagnosed it in about 15 minutes didn’t charge me and gave me an estimate what it was gonna taketo repair the emission system

I still have not received my car.

Gr8 Dealership . Thank You All . The one stop shop .

Requested service was done promptly and as requested.

The sales people are very welcoming and friendly, always wanting to please. Great experience!

I was pleased with the service we got from the dealership. Jayven was very helpful all the way through the process. We had a few hiccups but they were handled on a timely manner.

Sales people and service people were very good they got things done when expected I'm very pleased with how you all run your business

Your service department needs a major overhaul from the intake clerk to updating the customer

Salesman Joel was very good. He wanted to sell the vehicle. As for price Pueblo cost is high compared to Colorado Springs. This is why a 4 star

The service department at Spradley is the best in Pueblo. It motivates my decision when I purchase a new vehicle where my vehicles get serviced. It's so nice to know that we have people that are honest and have fairly priced services.

In June 2025, I took my 2023 Chevy Bolt in for the 30,000 service. I requested an alignment, as the car was pulling to the right when the steering wheel was straight. I picked up my car later in the afternoon. The alignment was not completed and the car continued to pull to the right. I took my car back in July 2025 for an SD Card reader error. I asked that the alignment be completed, as it hadn't the first time. I picked up my car 2 days later. The SD Card was corrected, but the alignment was not completed, again. I asked the service department to simply take a 30 second ride with me so I could show what the car was doing. I was told to wait until the service manager came in. I waited 25 minutes, then finally left. No one checked on me while I waited. Unfortunately, my car is still not aligned. I am very disappointed in the service at Spradley Chevrolet.

My experience with Spradley was amazing. Steve Salazar was fast, knowledgeable, friendly, and fair. I had a bait and switch experience the day before and called around to new dealers My initial contact was with Brittney Vigil who was all about amazing customer service. She verified the availability of a vehicle and introduced me to Steve who worked with me over the phone to secure approval for that vehicle which I was able to drive home that night Thank you for a business model and staff that reflect integrity, customer service, and honoring the advertised price.

It was good, I had great service and continue to bring my vehicles back

It took over 7.5 hours to complete an oil change and fluid fluid on my 2023 2500 HD. When I went to pick up my truck the diesel tech forgot to plug my transmission line back in. Drove my truck down the block and realized something was off. If there is any future damage to my transmission I expect Spradley to cover it.

I called for an appt., they took care of my oil change on my Chevy Colorado in no time! Good job!!

Nothing more to tell. Made an appointment, dropped my car off and took the shuttle to the Mall while service was being completed. Received a call when service was completed and then the shuttle came and picked me up and took me back to the service area of Spradley Chevrolet.

I set appointment only to be told 5 cars were ahead of me and basically told i had to wait my turn. So what is the point in setting appointments?

I live in Trinidad, 120 miles from you. I made a 10:00 am appointment for service, and arrived at 9:30 am. I was told my appointment would not be honored and it was now first come, first served. I was also told that my vehicle might not be looked at until 4:00 pm. Fortunately Randy, my salesman intervened, and I was moved up in the scheduling. However, it was still a two hour wait for a LOF and rotate. So tell me why I should make an appointment if you won't honor it, and more importantly why should I continue to be a customer?

Went good sales representative was really good and helpful!

I was there at seven and waited three hours and they never rotated my tires and said they did

Only complaint is the wait is too long

The wait was a bit lengthy for an oil change. The service center waiting area is shabby looking--furniture should have been replaced before it got into such gross condition. Mini fridge was empty, eventually got stocked before I left but everything was warm. Yes, there was coffee, but some of us don't drink coffee. I'm sure that Spradley doesn't mean to convey a lack of respect for customers by the condition of the waiting area, but it's not what one expects at a dealership. Maybe at the local small town garage, but not a dealership.

Not happy. It looks like my car was raised up and now my fender does not align with my door. I will be in soon to discuss.

Long wait time. There is no way to make an appointment. My vehicle has been making a ticking noise since the oil change.

I had an 8:00AM appointment for an oil change and it took nearly two and a half hours. No other service was done, just an oil change. That timeframe, having made an appointment over a week in advance, is just unacceptable. I would've appreciated communication that this service may take an exorbitant amount of time before committing to bringing my vehicle here. I will not be returning.

Although service expedited solving the problem, the Stabitrac still comes on by itself and then sends a shock through the transmission. This problem still needs a solution. Thanks DJMAUL

As always , quick, efficient, friendly, and professional.

Smooth process for ordering and installing new tires. Professional service!

Very friendly and professional. Communication is a strong point.

Overall Louis was very good. We mainly had a pleasant experience. The only negative was a quote to me from Louis that the loan APR would be 4.99%. When we sat down to do the paperwork Mike said it was 5.99%. Didn't care for that discrepancy at all.

Very good

Quick professional service thank you.

The team at Spradley was thorough with their follow up and very responsive to my counter offer. They quickly found a vehicle that met my needs and had it at the dealership within a day.

Ken Putman and his staff were excellent!

I came in for an oil change and rotation. It took over 2 hours for this service. When I came in, all 4 of my tpms sensors were working. When I pulled out, my display said service tire pressure monitor system. I went back and the service manager had someone try to address the issue. Somehow, ALL of my tpms sensors now need replaced when they were all working when I arrived.

great service just took longer than expected checked in at 8:30am left at around 10:50

The Kris and Joel team is the best I’ve ever seen. Legendary!

Very good service

Finally got in . I’ve been waiting since March , called many times but I guess my vin was not ready

It was a good support from the dealer team during my buying process

Issac did a great job with the check in /out process. Everything was taken care of and communication was top notch.

All the staff were very nice and helpful. Any questions i had about anything they answered me to the best of their knowledge. They helped me get a ride to and from using the shuttle service provided which helped me out a ton. So overall a great experience. Keep up the excellent work.

We were taken care of very nicely.

Very good

Warranty covered. Service timely.

Everyone was very professional and helpful. I have always been very pleased with the why they take care of my vehicle.

Always helpful! Thank you!

fast friendly service

Everyone is very professional. I sincerely appreciate their willingness to be very thorough!

Very friendly people